RETURN POLICY

Last updated: May 01, 2020

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email us at [email protected] to obtain return authorization and RMA number. After receiving return authorization and RMA number, place the un-used and un-opened item securely in shipping packaging and include your proof of purchase, and mail your return to the following address:

Haze Smoke Shop
Attn: Returns
RMA #
2355 East Hastings
Vancouver, British Columbia V5L 1V6
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Product that has been opened and used

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 15% restocking fee will be charged for all returns.
  • Customer has to notify us with in 24 hours of receiving the damaged product

QUESTIONS

If you have any questions about our return policy, You can contact us: